Privacy Policy

Qcart.ai Pty Ltd, trading as Qcart, provides this policy for people who visit our website, request demos, contact us, subscribe to Qcart, or interact with stores and operational workflows powered through the platform.

We collect information directly from you, from your organisation, from your use of the platform, and from connected services or integrations that you choose to use.

• identity and contact details such as names, email addresses, phone numbers, company names, and job titles
• account and workspace details such as user roles, login activity, subscription status, and support history
• store data such as products, pricing rules, customer records, order information, shipping and tax settings, packaging and warehouse workflow data, and reporting activity
• payment and billing metadata such as plan selection, invoices, and limited payment-provider information
• technical and usage information such as device data, browser details, IP address, pages visited, and service interactions
• communications and submissions such as demo requests, support enquiries, and feedback

We use personal information to operate, secure, improve, and support Qcart, and to communicate with the people and businesses that use or evaluate the platform.

• provide and administer the Qcart service
• set up stores, teams, subscriptions, and access controls
• process transactions and subscription billing
• support pricing, order, packaging, fulfillment, and reporting workflows
• respond to enquiries, demo requests, and support tickets
• monitor performance, troubleshoot issues, and improve the product
• send service-related notices and, where permitted, marketing communications

Qcart may provide AI-assisted tools, including features that help generate or refine product descriptions, attributes, or other operational content. When those tools are used, relevant inputs may be processed to generate the requested output and improve the reliability of the feature.

You remain responsible for reviewing AI-generated outputs before publishing or relying on them in your business operations.

We may share personal information with service providers and business partners where reasonably necessary to run Qcart, support your requested workflows, comply with the law, or protect the rights, safety, and security of Qcart and others.

• cloud hosting, infrastructure, monitoring, and support tooling providers
• payment, invoicing, and fraud-prevention providers such as Stripe
• communications, scheduling, analytics, and customer-support platforms
• professional advisers, auditors, insurers, and legal or regulatory bodies where required
• a buyer, investor, or successor entity if Qcart undergoes a merger, acquisition, restructure, or sale

We may use cookies, pixels, and similar technologies to keep the website and platform working, understand how they are used, improve performance, and support marketing measurement. You can usually control cookies through your browser settings, although some site functions may be affected if you disable them.

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including to provide the service, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements. Retention periods may vary depending on the type of information and the context in which it was collected.

We use reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, misuse, alteration, or disclosure. No system is completely secure, so we cannot guarantee absolute security.

Qcart and its service providers may process or store information in countries other than the country where you are located. Where that happens, we will take reasonable steps to ensure the information is handled with appropriate safeguards and in a manner consistent with this policy.

Depending on where you are located, you may have rights to request access to personal information, ask for correction, object to some processing, request deletion, or make a complaint. We will consider and respond to requests in accordance with applicable law.

Qcart is intended for business use and is not directed to children. We do not knowingly collect personal information from children in connection with the service.

We may update this Privacy Policy from time to time to reflect changes in our service, legal obligations, or operational practices. When we make material updates, we will update the last-updated date and may provide additional notice where appropriate.

For privacy questions, access requests, correction requests, or complaints, contact Qcart.ai Pty Ltd at legal@qcart.ai or call +61 499119999.